Virtual Dedicated Servers - Terms and Conditions

Payment and cancellation

1.1

The customer may cancel the service at any time giving 30 days notice. The customer is entitled to a pro-rata refund for any remaining service period.

1.2

Mythic Beasts reserve the right to suspend or cancel the service at any time, if continuing to provide the service threatens our ability to provide good service to other customers. Further, the customer acknowledges that their Virtual Server makes use of shared resources and agrees to terminate any activity that Mythic Beasts determine to be severely affecting the service level provided to other users.

1.3

Mythic Beasts will endeavour to provide the service at all times for the duration of this period; however the service is provided with no agreed service level. In the event that the provided service level is unacceptable, the customer's sole remedy is to terminate the agreement under clause 1.1.

1.4

It is occasionally necessary for Mythic Beasts to reboot Virtual Servers. We will only do this when absolutely necessary (for example, to migrate virtual servers in the event of a hardware failure, or to apply kernel security updates). Mythic Beasts will endeavour to warn users in advance and minimise any disruption caused.

1.5

The security of the Virtual Server and customer data remain the sole responsibility of the customer, who should perform such backups and maintenance to software running in the Virtual Server to maintain its integrity. While Mythic Beasts will perform such backups of user data and upgrades of Virtual Server kernel software as we deem necessary to provide continued service, we accept no responsibility for damage to data or loss of service however caused (for instance, as a result of hardware failure or malicious "hacking").

1.6

Any IP addresses allocated to the Virtual Server remain the property of Mythic Beasts.

Acceptable Use Policy

2.1

The customer is responsible for all use of the Virtual Server. The service must not be used for any unlawful activity or in any way that deliberately disrupts the normal working of other equipment connected to the Internet. This includes, but is not limited to:

Sending or relaying of unsolicited bulk email (spam).
Attempting to gain unauthorised access to other equipment connected to the Internet.
"Denial of service" attacks on other equipment.
Anything else which is illegal or prohibited by an Acceptable Use Policy or any other contract or agreement.

2.2

Mythic Beasts may suspend any Virtual Server that is used for such abuse. Where such abuse has been carried out with the customer's knowledge, Mythic Beasts will terminate this agreement immediately and the customer will not be entitled to a refund of any monies paid.

2.3

Bandwidth usage is calculated on a monthly basis. Where the Virtual Server has used more than the agreed bandwidth in the preceding month, the excess will charged at the agreed rate.

Changes to the service

3.1

Mythic Beasts may vary the price and terms of provision of the service at any time by giving no less than 30 days notice by email. The price change will take effect at the end of the service period in which the change is made.