Payment and cancellation
[Dedicated Server] Mythic Beasts will provide the Customer with administrator-level access to a dedicated server (the Server). The specification of the Server will be agreed with the Customer prior to commencement of service. The Server will be provided with electrical power and internet connectivity through Mythic Beasts' network. These facilities together constitute the Service. The Server remains the property of Mythic Beasts Ltd.
[Virtual Dedicated Server] Mythic Beasts will provide the Customer with administrator-level access to a virtual dedicated server (the Server). The specification of the Server will be agreed with the Customer prior to commencement of service. The Server will be provided with internet connectivity through Mythic Beasts' network. These facilities together constitute the Service.
The Customer may cancel the service at any time giving 30 days notice. The Customer is entitled to a pro-rata refund for any remaining service period. There is no minimum service period.
Mythic Beasts will endeavour to provide the service at all times for the duration of this period; however the service is provided with no agreed service level. In the event that the provided service level is unacceptable, the customer's sole remedy is to terminate the agreement under clause 1.2.
The security of the Server and customer data remain the sole responsibility of the Customer, who should perform such backups and maintenance to software running on the Server to maintain its integrity. Mythic Beasts accepts no responsibility for damage to data or loss of service however caused (for instance, as a result of hardware failure or malicious "hacking").
[Dedicated Server] In the event of the failure or malfunction of the Server or of any of its hardware components, Mythic Beasts will, at its sole option, perform such repair or replacement of hardware as required to remedy the fault. It is the responsibility of the Customer to identify and inform Mythic Beasts of any such hardware faults. Remedy of faults may require temporary suspension of the service.
[Virtual Dedicated Server] It is occasionally necessary for Mythic Beasts to reboot Virtual Servers. We will only do this when absolutely necessary (for example, to migrate virtual servers in the event of a hardware failure, or to apply kernel security updates). Mythic Beasts will endeavour to warn users in advance and minimize any disruption caused.
Mythic Beasts reserve the right to suspend or cancel the Service at any time, if continuing to provide the Service threatens our ability to provide good service to other customers.
[Virtual Dedicated Server] The Customer acknowledges that the Server makes use of shared resources and agrees to terminate any activity that Mythic Beasts determine to be severely affecting the service level provided to other users.
Any IP addresses allocated to the Server remain the property of Mythic Beasts.
Acceptable Use Policy
The Customer is responsible for all use of the Server. The Service must not be used for any unlawful activity or in any way that deliberately disrupts the normal working of other equipment connected to the Internet. This includes, but is not limited to:
- sending or relaying of unsolicited bulk email (spam);
- attempting to gain unauthorized access to other equipment connected to the Internet;
- "denial of service" attacks on other equipment;
- anything else which is illegal or prohibited by an applicable Acceptable Use Policy or any other contract or agreement.
Mythic Beasts may disconnect any Server that is used for such abuse. Where such abuse has been carried out with the knowledge of the Customer, Mythic Beasts will immediately terminate the Service and the Customer will not be entitled to a refund of any monies paid.
Bandwidth usage is calculated on a calendar month basis. Where the Server has used more than the agreed bandwidth in the preceding month, the excess will charged at the agreed rate.
Changes to the service
Mythic Beasts may vary the price and terms of provision of the Service at any time by giving no less than 30 days notice by email. The price change will take effect at the end of the service period in which the change is made.