Client settings
This page gives information on how to configure your a mail client, including mobile devices, for email hosted on our Web and Email Hosting Accounts.
Mailboxes
If you have a domain hosted with us, you can configure additional mailboxes to receive mail using the Control Panel.
Some clients and devices support auto-configuration, and will automatically pick up the necesary configuration settings when you type the name of the mailbox as your email address. This should work with Thunderbird and Microsoft clients.
If you use an iPhone or iPad, you can load the settings for your mailbox by scanning a QR code for your mailbox, available in our Control Panel. To access the QR code, use the Details link for mailbox in the Email Addresses page for your domain.
Some email clients, especially those using our shared hosting servers
yali and onza, may fail to show the contents
of your inbox. In such cases, check the settings for your account in the email
client, and look for a field - perhaps in the advanced settings - named 'Root
folder path' or 'IMAP server directory'. It this is blank, enter
INBOX and save the settings. If it already contains
INBOX, empty the field and save the settings. After doing this,
email should appear in your inbox.
Incoming
You can retrieve mail for additional mailboxes using either IMAP (recommended) or POP3.
The required settings are shown below. To get the specific settings for your mailbox, use the Details link for the mailbox on the Email Addresses page for your domain in the Control Panel.
| Server name: |
bobcat.mythic-beasts.com or caracal.mythic-beasts.com or fentiger.mythic-beasts.com or lynx.mythic-beasts.com or ocelot.mythic-beasts.com or oncilla.mythic-beasts.com or onza.mythic-beasts.com or pallas.mythic-beasts.com or serval.mythic-beasts.com or yali.mythic-beasts.com |
|---|---|
| Port: | 993 for IMAP (or 995 for POP3) |
| Connection Security: | TLS (may also be labelled SSL) |
| Username: | The full email address for the mailbox |
| Password: | Mailbox password, as set in the control panel |
If your client offers an option to "Encrypt Password", or to use "Secure Password Authentication", then this should not be selected. Don't worry; the entire connection is encrypted (because of the TLS / SSL setting) so your password will not be sent in clear text.
Outgoing email
Outgoing mail is sent using Authenticated SMTP. You can authenticate using the username and password for any mailbox for any domain hosted with us - it does not need to match the address that you are sending from. Please note that you cannot use your main account username and password—you must configure an additional mailbox for your domain.
The required settings are as follows:
| Server name: | smtp-auth.mythic-beasts.com |
|---|---|
| Port: | 587 |
| Connection Security: | STARTTLS (the right option may alse be labelled just TLS or SSL) |
| Username: | The full email address for any mailbox for a domain that you have with us |
| Password: | The password for the mailbox |
If your client offers an option to "Encrypt Password", or to use "Secure Password Authentication", then this should not be selected. Don't worry; the entire connection is encrypted (because of the TLS / SSL setting) so your password will not be sent in clear text.