Client settings
Settings required to access email on your hosting account.
This page gives mail client settings for email hosted on our Hosting Accounts. These settings apply only to accounts hosted on:
- onza.mythic-beasts.com
- yali.mythic-beasts.com
Incoming
Email for your domain
If you have a domain hosted with us, you can configure additional mailboxes to receive mail using the Control Panel for your host.
You can retrieve mail for additional mailboxes using either IMAP or POP3. The required settings are:
| Server name: | onza.mythic-beasts.com or yali.mythic-beasts.com |
|---|---|
| Port: | 995 (for POP3) or 993 (for IMAP) |
| Connection Security: | TLS (or SSL) |
| Username: | The full email address for the mailbox |
| Password: | Mailbox password, as set in the control panel |
If your client offers an option to "Encrypt Password", or to use "Secure Password Authentication", then this should not be selected. Don't worry; the entire connection is encrypted (because of the TLS / SSL setting) so your password will not be sent in clear text.
Account email
Every account starts with a single mailbox called the User mailbox. This
is the destination for email addressed to
username@server.mythic-beasts.com, where
server is either yali or onza. You may also
have configured other email addresses to deliver to this mailbox.
The settings for the user mailbox are as follows:
| Server name: | onza.mythic-beasts.com or yali.mythic-beasts.com |
|---|---|
| Port: | 995 (for POP3) or 993 (for IMAP) |
| Connection Security: | TLS (or SSL) |
| Username: | The username for your account |
| Password: | Your account password |
Please see the note below if you are using IMAP on an Apple product.
Outgoing email
Outgoing mail is sent using Authenticated SMTP. You can authenticate using the username and password for any mailbox for any domain hosted with us - it does not need to match the address that you are sending from. Please note that you cannot use your main account username and password—you must configure an additional mailbox for your domain.
The required settings are as follows:
| Server name: | smtp-auth.mythic-beasts.com |
|---|---|
| Port: | 587 |
| Connection Security: | TLS (or SSL) |
| Username: | The full email address for any mailbox for a domain that you have with us |
| Password: | The password for the mailbox |
If your client offers an option to "Encrypt Password", or to use "Secure Password Authentication", then this should not be selected. Don't worry; the entire connection is encrypted (because of the TLS / SSL setting) so your password will not be sent in clear text.
IMAP email with Apple products
If you are using an Apple product, such as an iPhone or an iPad to collect your mail, you should make the following configuration change:
- go to Settings;
- go to Mail, Contacts, Calendars;
- select the account you're using;
- on the IMAP Account Information screen, select Advanced;
- set the IMAP Path Prefix to be INBOX
Without this, you will be unable to see your Sent and Trash folders, create new folders, or even delete messages! Thanks to James Ingle for helping us get to the bottom of this.