Client settings

Settings required to access email on your hosting account.

User ID:
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Customer:
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login

This page gives mail client settings for email hosted on our Hosting Accounts. These settings apply only to accounts hosted on:

  • onza.mythic-beasts.com
  • yali.mythic-beasts.com
  • lynx.mythic-beasts.com

Incoming

Email for your domain

If you have a domain hosted with us, you can configure additional mailboxes to receive mail using the Control Panel for your host.

You can retrieve mail for additional mailboxes using either IMAP (recommended) or POP3. The required settings are:

Server name: onza.mythic-beasts.com or
yali.mythic-beasts.com or
lynx.mythic-beasts.com
Port: 993 for IMAP (or 995 for POP3)
Connection Security: TLS (may also be labelled SSL)
Username: The full email address for the mailbox
Password: Mailbox password, as set in the control panel

If your client offers an option to "Encrypt Password", or to use "Secure Password Authentication", then this should not be selected. Don't worry; the entire connection is encrypted (because of the TLS / SSL setting) so your password will not be sent in clear text.

Account email

Every account starts with a single mailbox called the User mailbox. This is the destination for email addressed to username@server.mythic-beasts.com, where server is either yali or onza. You may also have configured other email addresses to deliver to this mailbox.

The settings for the user mailbox are as follows:

Server name: onza.mythic-beasts.com or
yali.mythic-beasts.com or
lynx.mythic-beasts.com
Port: 993 for IMAP (or 995 for POP3)
Connection Security: TLS (may also be labelled SSL)
Username: The username for your account
Password: Your account password

Please see the note below if you are using IMAP on an Apple product.

Outgoing email

Outgoing mail is sent using Authenticated SMTP. You can authenticate using the username and password for any mailbox for any domain hosted with us - it does not need to match the address that you are sending from. Please note that you cannot use your main account username and password—you must configure an additional mailbox for your domain.

The required settings are as follows:

Server name: smtp-auth.mythic-beasts.com
Port: 587
Connection Security: STARTTLS (the right option may alse be labelled just TLS or SSL)
Username: The full email address for any mailbox for a domain that you have with us
Password: The password for the mailbox

If your client offers an option to "Encrypt Password", or to use "Secure Password Authentication", then this should not be selected. Don't worry; the entire connection is encrypted (because of the TLS / SSL setting) so your password will not be sent in clear text.

IMAP email with Apple products

If you are using an Apple product, such as an iPhone or an iPad to collect your mail, you should make the following configuration change:

  • go to Settings;
  • go to Mail, Contacts, Calendars;
  • select the account you're using;
  • on the IMAP Account Information screen, select Advanced;
  • set the IMAP Path Prefix to be INBOX

Without this, you will be unable to see your Sent and Trash folders, create new folders, or even delete messages! Thanks to James Ingle for helping us get to the bottom of this.

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