This page gives details on how to manage your co-located server. There are a number of management tasks you can perform on your machine.
Using the Customer Control Panel, you can power cycle your server: simply select the appropriate server, and click the Power Cycle Now button. This will turn the power off for 5 seconds, and then turn it back on. Needless to say, you should only use this option as a last resort, if your server has locked up, or a software-initiated reboot is not possible for some other reason.
If you ordered the serial console option, you can get details of the terminal server and username to use from the Customer Control Panel. You can set the password here, or upload ssh keys. The last 100 lines of console output are also reproduced here.
Connect to the terminal server using ssh. Upon connection, you will be connected directly to the serial console of your server. If you press space immediately after connection, the terminal server will replay the last few lines of output from the serial console. In the event that your server has crashed with a kernel panic, this may display details of the crash.
If your server is unavailable and you are unable to revive it using the Masterswitch or serial console, the next step is to contact email@example.com. We will arrange for on-site personnel to attend the machine (for simple tasks), or for a visit from one of our engineers.
If you require physical access to your server, please contact firstname.lastname@example.org. We will try to arrange a mutually convenient time for you to access your machine, although if you require immediate access to your machine, we will always try to accommodate you. We will need to accompany you.