Support by email

If you have any problems that are not answered on our support pages, then please email us at

Emails will receive an automated acknowledgement within 10 minutes, and a human response within one working day.

If your enquiry is time sensitive, please include the word "URGENT" in the subject line, and we will endeavour to respond to it quickly.

Help us to help you

Please help us by providing your customer number when contacting us. This can be found on any invoice.

If you need to send us more information about the same issue, please reply to the automated acknowledgement, or a previous email so that your comments are automatically filed onto the same ticket.

If you need to contact us about a different issue, please send a new email to us, so that a new ticket number is allocated.

Telephone support

We do not offer telephone support and we have no plans to do so. Unlike broadband providers, we are not responsible for your connection to the internet, so you should still be able to email us when things go wrong. Using email allows us to pass your query directly to our engineers, guaranteeing you a helpful and accurate response first time.