Managing email addresses

Creating email addresses and mailboxes for your domain

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Addresses and mailboxes

You can configure email for your domain using web and email settings section of the the customer control panel.

To configure email, use the Email addressess link next to your domain.

When you create an email address, you can choose to either save in a mailbox in your hosting account, or forward it on to another email address.

Creating a mailbox

To receive and store mail, you will need to create a mailbox. To do this, use the Create mailbox link at bottom of the Mailboxes section. You will need to set a name and password for the new mailbox.

Pressing Add will create the new mailbox and it will also setup an email address with the same name that is configured to deliver to that mailbox.

For example, suppose your domain name is wonderland.com and you create a mailbox with the username alice. You now have two things:

  • a mailbox which you can configure your client to access using the username alice@wonderland.com and
  • the email address alice@wonderland.com, which will deliver to the mailbox.

You might find it helpful to think of the mailbox as a pigeon hole. It is a place where messages can be delivered. The email address is the label on that pigeon hole.

Creating email addresses

You can create email addresses without also creating a mailbox. This allows you to forward mail to another address, or deliver it to an existing mailbox.

For example we could create the address alice.liddell@wonderland.com as an alternative to the alice@wonderland.com.

To do this, use the Add email address link at the bottom of the Email addresses section. Enter the name of the new address, add a delivery action of Save to mailbox and select the mailbox created above from the drop down.

Now people can send email to either address, alice@wonderland.com or alice.liddell@wonderland.com, and it will all be delivered to the same mailbox. You still have a single pigeon hole, but it now has two labels on it.

Generally speaking, you will want one mailbox per person who is using email at your domain, and one or more email addresses per mailbox.

Dynamic addresses

When you create an email address such as alice@wonderland.com, it will also automatically accept mail for all addresses of the form alice-anything@wonderland.com.

This can be very handy if you need to give your email address to a site that you don't trust, as you can give an email address that is specific to that site. If you then start receiving spam to that address, you can then explicitly create that address and choose to discard all such email, or save it to a different folder. You will also know who which site leaked your address to spammers.

Multiple domains

You can have multiple email domains hosted on your account. If so, then it's up to you whether to treat them all individually, or to group some or all of them together. By default, all domains are in a single group, which is called default in the control panel.

Suppose you added email hosting for the domain lookingglass.uk to your account. It will go into the default domain group and all the email addresses you've created will automatically exist on the new domain. For example, email to alice.liddell@lookingglass.uk will be accepted and delivered to Alice's mailbox, with no extra configuration needed.

If you want the new domain to be treated separately, you will need to move it into a new domain group. Follow the link Manage domain groups, then change group then Create new domain group. The names of domain groups are only used internally; they are not visible to the outside world. For this example, we'll call the domain group lglass

Note that setting the domain group to a new value like this will remove all email addresses from that domain. Now that we've moved lookingglass.uk into its own domain group, the email address alice@lookingglass.uk and the others on this domain no longer exist. The addresses on other domains, such as alice@wonderland.com and not affected. You may want to recreate some addresses.

Suppose you now add email hosting for lookingglass.com to your account. To add this into a domain group with lookingglass.uk, visit the Manage email domains and set the domain group to lglass. Because this is an existing domain group, any addresses you already defined for lookingglass.uk will also work at lookingglass.com immediately.

Advanced usage

It is also possible to manage email addresses by editing configuration files. Pleae see the Advanced usage page for information on how to do this.